Everything you need for great chat support
Amazon Connect Chat gives you a fully managed, scalable chat platform that integrates natively with the rest of your AWS environment.
AI-Powered Bots
Leverage Amazon Lex to build intelligent conversational bots that handle routine queries automatically, 24/7.
Real-Time Routing
Intelligently route chats to the best available agent based on skills, availability, and customer context.
Enterprise Security
Data encrypted in transit and at rest. Fully compliant with PCI DSS, HIPAA, SOC, and ISO standards.
Rich Analytics
Real-time dashboards and historical reports powered by Amazon Connect Contact Lens give actionable insights.
Deep AWS Integration
Native hooks into Lambda, S3, DynamoDB, SNS and more — build custom workflows without managing infrastructure.
Omnichannel Ready
Web chat, mobile SDK, and messaging channels in one place — give customers a consistent experience everywhere.
Up and running in minutes
No hardware, no long lead times. Launch a production-ready chat channel in four simple steps.
Create Instance
Spin up an Amazon Connect instance from the AWS Console in seconds — no billing per seat.
Design Flows
Use the visual Contact Flow editor to craft intelligent routing rules and bot integrations.
Embed Widget
Drop the JavaScript snippet into your website or app to surface the chat widget immediately.
Go Live
Agents log into the browser-based Agent Workspace and start handling chats — no software install needed.
See the chat experience
in action
Click the button below to open a fully functional demo chat panel. Try asking about pricing, setup, integrations, or requesting a live agent.
- Automated bot greetings & intent routing
- Realistic typing indicators
- Keyboard-accessible modal
- Responsive on any screen size
Ready to transform your customer experience?
Join thousands of companies using Amazon Connect Chat to deliver faster, smarter support at any scale.